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Welcome to Action Assist

Action Assist is an innovative online subscription offering which provides organisations with a secure encrypted web-based platform for the management of operational processes and data storage on the internet. The tool reduces the administration burden on stakeholders in the day to day operational running of the organisation and clearly assigns responsibility and accountability to all users.

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Recent Updates

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Action Assist Modules

Action Assist can help your organisation in:

Contract Management

Contract Assist assists organisations with the management of various types on contracts. The contracts are assigned deli...

Task Management

Task Assist facilitates the allocation, tracking and reporting of tasks between the various users in the organisation. M...

Performance Management - Organisational

Organisational Performance Assist facilitates the management of organisational performance on a monthly or quarterly bas...

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Date Module Update
06 Oct 2019 SDBIP v6 The Report section has been updated to include the Departmental & Top Layer Graph reports (Assist Ref: AA-148)
04 Oct 2019 Individual Performance 2019/2020 [v5] Bugfix to address the issue where the link to Individual / Non-SDBIP KPIs fails if the Top Layer KPI column is selected for display (Assist Ref: AA-259)
02 Oct 2019 Individual / Non-SDBIP KPIs [v2] Bugfix to address the issue where Approve/Assurance rejected KPIs don't display on the front page dashboard of the user assigned to update the KPI. (Assist Ref: AA-258)
02 Oct 2019 SDBIP v6 Bugfix to address the issue where Approve/Assurance rejected KPIs don't display on the front page dashboard of the user assigned to update the KPI. (Assist Ref: AA-254)
18 Sep 2019 Employee Assist Bugfix to address an issue when adding a new Job to an employee (Assist Ref: AA-252)
18 Sep 2019 Individual / Non-SDBIP KPIs [v2] Bugfix to address an issue when saving KPI updates (Assist Ref: AA-253)
15 Sep 2019 SDBIP v6 Bugfix to address the issue where POE attachments weren't opening from the Approve or Assurance Review page (Assist Ref: AA-122)
12 Sep 2019 Risk Assist v2 Minor bugfix to resolve a bad redirect that kicked in in certain circumstances after saving an Action update (Assist Ref: AA-131)
12 Sep 2019 Helpdesk User interface improvements to the Modules list (Assist Ref: HDA-11) and improved handling of attachments with special characters (Assist Ref: HDA-9)
12 Sep 2019 Individual / Non-SDBIP KPIs Updated the module to include the recent updates and bugfixes from the related SDBIP v6 module (Assist Ref: AA-242, AA-201, AA-194, AA-189, AA-172)
10 Sep 2019 SDBIP v6 Various bugfixes:
- Edit Audit Logs displaying the field name instead of the heading for Results fields (Assist Ref: AA-212);
- New > Create incorrectly displaying objects imported from a prior module after the related SDBIP was deleted (Assist Ref: AA-239);
- Action Dashboard incorrectly display system ref instead of the text value for list items (Assist Ref: AA-120);
10 Sep 2019 Individual / Non-SDBIP KPIs Fixed an error in the KPI Update screen which prevented the update form from displaying (Assist Ref: AA-241)
08 Sep 2019 SDBIP v6 Fixed an error in the Quick Report that caused it to not save the selection of Update fields and to not give the correct green feedback that the Quick Report settings had been saved successfully (Assist Ref: AA-235)
01 Sep 2019 IDP v3 Fixed an error in the New > Projects > Budget section that caused it to not get all the mSCOA segment line items required (Assist Ref: AA-187)
30 Aug 2019 SDBIP v6 Updates:
- Fixed a bug in the Top Layer Report Generator which caused the calculation of the Overall Performance and Annual Target/Actual columns to fail (Assist Ref: AA-234);
- Added the Assurance Status & Logs columns to the Audit Log Report Generator (Assist Ref: AA-218)
26 Aug 2019 SDBIP v6 Updated Departmental & Projects Report Generator to include an option to group report results by the "Top Level Organisational Structure" (previously offered as "Directorate" in SDBIP v5B). (Assist Ref AA-203)
25 Aug 2019 Risk Assist v2 Fixed bug in the display of the Audit Log in the Setup > Lists section (Assist Ref AA-168)
25 Aug 2019 SDBIP v6 (2019/2020 onwards) User Interface updates:
- Default Update list pages to the earliest open time periods (Assist Ref AA-213)
- Added text to the Apply Filter button on the list pages (Assist Ref AA-215)
- Added SDBIP Name to Manage & Admin pages (Assist Ref AA-155)
- Added Audit Logs report phase 1 (Assist Ref AA-205)
- Baseline field - If New KPI is Yes and Baseline = 0, then display Not Applicable (Assist Ref AA-171)
Bug fixes:
- Reset SDBIP bug
- Assurance - minor bug fixes and prep for Audit Log Reports (Assist Ref AA-214)
23 Aug 2019 Individual Performance 2019/2020 [v5] New Individual Performance module for 2019/2020 is available.
21 Aug 2019 Individual Performance 2018/2019 [v4] Update user interface to display the Moderator comments when performing Assessments (Assist Ref: AA-209)
20 Aug 2019 SDBIP v6 Added Overall Performance columns to Report Generator when reporting on Values as Captured and Group by Quarter (Assist Ref AA-198)
16 Aug 2019 SDBIP v6 Bugfix: Restore missing Annual Total columns in the Report Generator (Assist Ref AA-206)
15 Aug 2019 SDBIP v6 User Interface update: Added SDBIP name to the Default Report Name in the Report Generator (Assist Ref: AA-155)
15 Aug 2019 SDBIP v6 Bug fixes:
- Report Generator only displaying first record per group when grouping results by specific field (Assist Ref: AA-202);
- Report Generator Group By Quarter results incorrectly calculating (Assist Ref: AA-200)
14 Aug 2019 SDBIP v6 Added "Group Results by Quarter" option to the Report Generator
13 Aug 2019 SDBIP v6 Updated Report Generator Field Chooser to allow users to select individual results fields rather than all fields by default.
13 Aug 2019 Individual Performance 2018/2019 (ver. PM4) Fixed bug preventing the Individual Performance module from displaying the complete KPI details from the Individual KPIs 2018/2019 module (Assist Ref: AA-193)
12 Aug 2019 SDBIP v6 Fixed bug preventing the Report Generator from displaying targets and actuals in the correct format depending on the relevant Target Type field set. (Assist ref: AA-186)
11 Aug 2019 Dashboard Management Added a new feature to allow the Assist Administrator to hide prior Financial Year performance modules from users' Frontpage Dashboards (Assist ref AA-190)
11 Aug 2019 SDBIP v6 Fixed bug in the delete POE functionality (Assist ref: AA-188)
06 Aug 2019 SDBIP v6 Updated the user interface to include the different coloured columns per time period on list pages to make it easier to distinguish between time periods (Assist Ref: AA-184).
06 Aug 2019 SDBIP v6 Fixed bug on the Create / Edit form that caused it to only allow 200 characters in text fields (Assist ref: AA-173)
02 Aug 2019 SDBIP v6 Fixed bug in the post activation Create function which prevented targets being added to new KPIs (Assist Ref: AA-180)
01 Aug 2019 SDBIP v6 Fixed bug in the list pages that prevented the Annual Target/Actual columns from not displaying according to the settings set in Setup > Headings (Assist ref: AA-178)
01 Aug 2019 Individual / Non-SDBIP KPIs (ver. IKPI2) Module is now available. Please contact your Business Partner for more information.
29 Jul 2019 IDP (ver IDP3) Fixed bug in paging function on list pages (Assist ref: AA-66)
28 Jul 2019 SDBIP v6 Manage > View > YTD Graphs are now available. (Assist ref: AA-145)
28 Jul 2019 SDBIP v6 User Interface update: Removed the "All" filter option in the "Who" filter on list pages due to performance issues (Assist Ref: AA-152)
14 Jul 2019 Risk Assist (ver. 2) A minor UI update has been made to the Departmental Owners setup functionality to improve clarity on what access each of the administrator settings allow. (Assist Update Ref AA-114)
14 Jul 2019 IDP Two updates have been made to the IDP module:
(1) A bug has been fixed which prevented the Edit KPI form from displaying all the linked Projects, where more than 1 project had been linked to the KPI. (Assist Update Ref AA-141);
(2) Project Import functionality has been updated to better handle links to Expected Results as well as to improve performance and speed during import. (Assist Update Ref AA-140)
14 Jul 2019 mSCOA Library An Export button has been added to the Manage > Edit > Segment page which generates a CSV document of all the line items in the Segment which can be allocated to KPIs/Projects, including their GUID, Long name and Short name (Assist Update Ref AA-138-1)
01 Jul 2019 SDBIP v6 New SDBIP module is ready for the 2019/2020 financial year.
27 May 2019 Individual Performance 2018/2019 (ver. PM4) Added View button to the Activities section on the Assessment Scoresheet (Assist Ref: AA-113)
27 May 2019 Individual Performance 2018/2019 (ver. PM4) Added option to not send email when triggering an assessment (Assist Ref: AA-111)
27 May 2019 Helpdesk Updated email wording to clearly indicate that attachments have been attached to the request (Assist Ref: HAD-6)
20 May 2019 Individual Performance 2018/2019 (ver. PM4) Updated Scorecard list pages to include the employee's job title to differentiate between employees with multiple scorecards for multiple jobs (Assist Ref: AA-109)
19 May 2019 Individual Performance 2018/2019 (ver. PM4) The Bonus Scale functionality within the Individual Performance 2018/2019 module (module version PM4) has been expanded to allow for multiple custom Bonus Scales to be created on the module so that each Employee can have the correct Bonus Scale assigned to their Scorecard (or no Bonus Scale if necessary). To add new Bonus Scales, go to Setup > Defaults > Bonus Scales within the module. To change the Bonus Scale assigned to a Scorecard, go to Scorecards > Edit and click the "Bonus Scale" button associated with the relevant Scorecard. (Assist Ref: AA-106 & AA-90)
19 May 2019 User Management Fixed bug that causes New User creation to fail if no menu items are selected (Assist Ref: AA-108)
14 May 2019 Individual Performance 2018/2019 (ver. PM4) Various user interface improvements and bugfixes (Assist Ref: AA-58 & AA-105 & AA-102)
12 May 2019 Individual Performance 2018/2019 (ver. PM4) The Individual Performance 2018/2019 module (module version PM4) received a number of enhancements:
- Custom Core Competencies can now be added in Setup > Lists > Core Competencies. For ease of use, the Core Competencies have been grouped into Categories which can also be managed via the Setup > Lists page. (Assist Ref: AA-89 & AA-97)
- The Assessment Scoresheet & Feedback View pages have seen a number of small modifications to make it clearer what the status of the Assessment is. The Scorecard Information section in the top left corner has been expanded while a new Assessment Status section has been added in the top right. (Assist Ref: AA-88);
- A Module Preferences section has been added to Setup > Defaults. This section allows you to customise some of the module settings for your organisation's environment and policies. The settings currently available allow you to (a) enable/disable the Core Competency Questionnaire functionality in the Scoresheet when completing the Final Review (disabled by default) (Assist Ref: AA-98); and (b) choose to auto-populate the Final Review Scoresheet score input fields with the Average Moderators Score (enabled by default) (Assist Ref: AA-99).
- Fixed bug preventing the Feedback View button from showing under certain circumstances (Assist Ref: AA-92);
12 May 2019 Assist Core Increased allowed POE attachment file size (Assist Ref: AA-41)
12 May 2019 Individual Performance 2018/2019 (ver. PM4) Fixed bug in Scorecard > Create which didn't show the Activities count (Assist Ref: AA-47)
12 May 2019 Query Assist (ver. 1) Bug Fixes:
- New > Query form that prevented the form from saving (Assist Ref: AA-83);
- Setup > Directorates > Add function (Assist Ref: AA-93);
09 May 2019 SDBIP 2018/2019 (ver. 5B) User Interface update: Include KPI count on Assurance summary page (Assist Ref: AA-86)
06 May 2019 Individual Performance 2018/2019 (ver. PM4) A bug has been fixed which prevented the scores for Job Activities Library functions saving on the first submission of an assessment scoresheet (Assist Ref: AA-91)
27 Mar 2019 User Management Updated Password Details Report to highlight Super Users (Assist Ref: AA-79).
27 Mar 2019 Employee Assist Fixed bug in Job > Edit form which caused the save process to fail (Assist Ref: AA-80).
24 Mar 2019 Employee Assist A new field, ID Number, has been added to the Employee information to assist with matching existing users and employees when implementing automatic integration with an HR provider (Assist Ref: AA-7)
24 Mar 2019 mSCOA Library To improve the integration with other Assist modules, a new field, Nickname / Alias, has been added to the mSCOA Library module. Where a Nickname is available, other modules, which link to the mSCOA Library, will display the Nickname field rather than the full account path. (Assist Ref: AA-11)
24 Mar 2019 IDP The IDP module has been updated to take advantage of the new Nickname field available in the mSCOA Library module (Assist Ref: AA-53)
10 Mar 2019 SDBIP 2018/2019 (ver 5B) Fixed bug in Graph Report Generator that didn't read the organisational structure filter when accessing the detailed report from the graph legend (Assist Ref: AA-51)
03 Mar 2019 Action Dashboard A new Action Dashboard has been launched. You can switch between the dashboard layouts by going to Main Menu > My Profile (Assist Ref: AA-45 & AA-46)
13 Jan 2019 SDBIP (ver. 5B) Bugfix: Addressed an issue in the graph reports that caused the graph to fail if the values in the Group By option selected included a line break.
02 Dec 2018 IDP Import functionality has been added to Projects. You can now import Projects via a CSV file when creating a new IDP. To access the Import function, look out for an "Import Projects" button next to the "Add Project" button.
25 Nov 2018 Master Setups / Financial Years A Financial Year Ref or Code column has been added to Master Setups > Financial Years. This column is required to facilitate financial integration between Assist and any 3rd party service provider. This column must be updated before any financial integration can commence.
11 Nov 2018 Individual Performance 2018/2019 (ver. PM4) Fixed Reports have been added, including a Status Report, Performance Report and Bell Curve. The reports can be drawn for the whole organisation or filtered for specific managers, departments, job levels etc. These reports are only available to users with "Report" user access.
11 Nov 2018 Individual Performance 2017/2018 (ver. PM3) Fixed Reports have been added, including a Status Report, Performance Report and Bell Curve. These reports are only available to users with "Report" user access.
11 Nov 2018 Individual KPIs (ver 1) The Adobe Flash based graphs were disabled in response to the latest browser updates by Google Chrome. The Graph Reports can now only be drawn in Java format.
11 Nov 2018 SDBIP (ver. 5B) The Adobe Flash based graphs were disabled in response to the latest browser updates by Google Chrome. The Graph Reports can now only be drawn in Java format.
11 Nov 2018 Helpdesk The Assist Helpdesk was updated to fix a bug in the email sending relating to transferred helpdesk requests.
14 Oct 2018 System Reports The Server Uptime / Outages Report has been updated to accommodate a new integration method from the service provider (Alertra). A statistical snapshot has also been added showing the Outages, Downtime and Uptime over various time periods.
14 Oct 2018 IDP (v3) Minor user interface changes to the New section.
09 Oct 2018 Individual Performance 2017/2018 & 2018/2019 A new "Feedback View" page is now available in the Assessments section.

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